Rarely post reviews, this is an exception...thanking the service advisor, Todd, service manager, Dewey, and the service tech
for the prompt attention & satisfactory resolution for repairing the service engine code on my 2024 Ford Maverick.
had oil change & tire rotation on Wednesday. On way home the engine code light appeared in the dash, tried restarting the truck light still on. Thursday morn @ 7am arrived @ Hixson to have it checked. Thank goodness for their early service hours and service advisor, Todd. He checked truck, told could wait or come back, mechanic technicians arrive@ 8. Returned all service bays were full. Still made time to pull truck in & tech inspect it.
While waiting, the service mgr, Dewey, greeted us & explained the problem & the repair, also performed the Recall notice.
When completed, Todd again explained the solution, & expressed if any other problems, just return and will be taken care of .
It was a pleasant outcome to an unplanned problem.
Thanks again for being so very accommodating to your customers" concerns and the expert advice and solutions.
Will definitely return to this dealership for service and
highly recommend it to others.
thanks again!!